Privacy Policy
Privacy Policy
Last updated: October 2025
1. Introduction
VDX Exchange ("we", "our", "us") respects your privacy and is committed to protecting your personal data. By using vdxexchange.com and our services, you agree to the collection and use of your information as described in this Policy.
2. Information We Collect
2.1 Personal Data
We may collect your name, date of birth, nationality, email, phone, wallet addresses, transaction history, identification documents for KYC/AML, and other information you provide voluntarily.
2.2 Non-Personal Data
We collect technical data automatically, such as IP address, browser type, device information, pages visited, and analytics through cookies and similar technologies.
3. How We Use Your Information
We use personal data to provide cryptocurrency exchange services, verify your identity under KYC/AML, prevent fraud and illegal activity, communicate with you about transactions, updates, and support, and comply with legal obligations. Non-personal data is used for analytics, service improvement, and website optimization.
4. Legal Basis
We process personal data based on your consent for verification and communication, contract performance for providing services, legal obligations for regulatory reporting, and legitimate interests for fraud prevention, security, and service improvements.
5. Security
We implement technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Sensitive data, including documents and wallet information, is encrypted and stored securely.
6. Sharing of Data
We do not sell your personal data. We may share it with regulatory or law enforcement authorities as required by law, and with service providers assisting in KYC/AML and platform operations under strict confidentiality agreements.
7. Cookies and Tracking
Our Platform uses cookies and similar technologies for site functionality, analytics, and improving user experience. You can manage cookies through your browser, but some features may not work properly if disabled.
8. Data Retention
We retain personal data only as long as necessary to provide services, complete transactions, comply with laws, and resolve disputes. After that, data is securely deleted or anonymized.
9. Your Rights
You can access, correct, or delete your personal data, restrict processing, withdraw consent, receive your data in portable format, and lodge a complaint with a supervisory authority. Requests can be submitted through the contact form on our Contact page.
10. Third-Party Links
The Platform may contain links to external sites. We are not responsible for their privacy practices. Please review their policies separately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version is always available at https://vdxexchange.com/page/privacy-policy. By continuing to use the Platform, you accept the updated version.
12. Contact
For any questions or concerns submit your request through the contact form on our Contact page.